Operating System: In general, a smartphone will be based on an operating system that allows it to run productivity applications. BlackBerry smartphones run the BlackBerry OS, while other devices run the Palm OS or Windows Mobile. There are smartphone OSes that are pared-down versions of desktop Linux, too.
Software: While almost all cell phones include some sort of software (even the most basic models these days include an address book or some sort of contact manager, for example), a smartphone will have the ability to do more. It may allow you to create and edit Microsoft Office documents--or at least view the files. It may allow you to download applications, such as personal and business finance managers. Or it may allow you to edit photos, get ]driving directions via GPS, and create a playlist of digital tunes.
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